Helpdesk
Fixed Price Services
Full Problem Resolution & Expert Customer Service
Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’ll help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.
Our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.
Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team leaders to ensure consistency and unmatched service delivery. We are in the customer service business and are here to help you and make you feel good that you called us to help.
Because Trust Matters.
We LOVE what we do and we’ll help your business find IT success. We’ll get your computers, network, and servers in shape and keep your staff happy.
We go the distance to build technology solutions for your business.
Gravity Computers is an award winning IT Service company. Our past awards and achievements include Consumer Choice Award (in two consecutive years), BIV Fastest Growing Companies (2 years), A+ Rating with the BBB, and lots of Microsoft certifications along our 17 year history. We are Canadian and provide service throughout North America with the majority of our clients in Vancouver, BC, and the Lower Mainland.
Our boutique-like service supports Small and Medium Businesses from 1 to 150 users with the majority of our clients in the the middle range. We help with all aspects of IT from planning, deployment, programming, web development, server management, desktop helpdesk support and more.
In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. Without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.
With Gravity Computers’ Help Desk Service, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.