Microsoft AC power cord recall for original Surface Pro, Surface Pro 2, and certain Surface Pro 3 devices

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Microsoft AC power cord recall for original Surface Pro, Surface Pro 2, and certain Surface Pro 3 devices.

Get details and answers to common questions about the Microsoft Surface Pro AC power cord recall. Learn how to order a free replacement part if your Surface Pro power cord is affected.

How to request a power cord replacement

If your Surface Pro power cord is affected by the recall, scroll to the bottom of this page to sign in with your Microsoft account. Once you’ve entered your sign-in information, you will go to a new page to complete the process.

Parts eligible for replacement

This recall applies to:

  • AC power cords for original Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices sold before March 15, 2015

This recall DOES NOT apply to:

  • AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after March 15, 2015, Microsoft Surface Pro 4, and Microsoft Surface Book
  • Power supplies with DC power cord for all devices
  • AC power cords and power supplies for the docking stations for original Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3, and Microsoft Surface 3

Surface for Business customers should contact us and not use the form below. There will be no charge for a replacement AC cord for each of your eligible Surface devices.

Definitions

AC power cordThe removable cord that connects the power supply to an electrical outlet.Power supplyThe power “brick” with a permanently attached DC cord that plugs into the charging port on Surface plus the removable AC power cord.
                        Surface Pro power cord
                                    AC power cord
Surface Pro power supply with an attached power cord
Power supply
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